Hello, I’m Laura Benavente A Senior Product Designer building AI-native experiences

8+ years designing complex digital products across B2B SaaS, financial software and consumer technology.

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From systems thinking to interaction,
From prototype to code.

Laura Benavente, de chaqueta de cuero y auriculares al cuello, delante de un muro vegetal.
Origin

I understood the work before I designed the software.

My path into product design began in accounting and finance.

Before designing interfaces, I worked with financial processes, business rules, deadlines, dependencies and real operational consequences. I experienced first-hand how complex software shapes people's work, and how easily that work becomes harder when the product does not reflect the reality behind it.

Product design gave me the tools to question those systems, connect different perspectives and make their complexity easier to understand.

Today, I combine financial-domain knowledge, systems thinking and product strategy to design clear, connected and scalable B2B SaaS experiences.

I understand financial software from both sides.

From strategy to build

  1. Strategy
  2. Systems
  3. Experience
  4. AI
  5. Build

design

01

Strategy

I uncover the real problem, challenge assumptions and define where design can create the most value.

Value against effort matrix with the three proposals plotted, and the chosen one marked.
Story 1 · value against effort

02

Systems

I make complexity understandable by connecting workflows, users, business and technology.

Concept board: problem statement, cross journey issues and the flow across products.
Story 1 · the flow across products

03

Experience

I turn strategy into clear, thoughtful product experiences, from flows to interaction and UI.

Wireflow of the Smart WiFi journey: screens, decision points, error states and recovery paths.
Story 3 · Smart WiFi wireflow

04

AI

I design AI-powered experiences that make complex products more useful, intuitive and human.

Draft with AI inside the product: document type, client, the instruction the user writes, and the review step before anything is saved.
Story 2 · drafting with AI in the product

05

Build

I use AI and code to prototype, explore and bring ideas closer to working products.

The returns list: 142 returns with status, eFile state, last modified and tax year end, filtered to the eighteen that need attention.
Story 1 · the returns list

Story 1

Wolters Kluwer
ecosystem

Designing a cloud ecosystem for tax professionals

Development effort: from an L to an S

  • Product design
  • B2B SaaS
  • AI-assisted build
  • Complex workflows
  • Multi-market
  • Cloud migration

Story 2

Wolters Kluwer
strategy

Bringing AI-Assisted drafting inside the product, so professionals never start a client from an empty page.

Validated 3/3 · shipped in Canada

  • Product design
  • B2B SaaS
  • AI-native
  • Human review
  • MVP definition
The Smart WiFi self-diagnosis flow: the app screens laid out as a grid, from the autodiagnostic entry point through the speed test to the help and interference advice.

Story 3

Movistar

Designing a self-diagnosis experience for home connectivity, where the test could not be made faster and the wait had to be made understandable.

−12% call centre calls

  • Interaction design
  • Consumer
  • Self-service
  • Motion
  • Design system

About me

  • I’m endlessly curious about the world around me.
  • I like design, technology, nature, strange ideas and
  • the little connections between them.

Designer by education. Product Designer by experience. Always learning.

  • DegreeDigital Design
  • BootcampUX / UI Design
  • Master’sFront-End Development
  • Experience8+ years
  • LanguagesSpanish and English
The lab · @havingfunwithai_

Having fun with AI

Small experiments. Working prototypes. Serious questions.

Let's connect

Contact me